Working Practice

Head office and supervisors can be contacted 24/7.

Long term support

50% of managers have more than 10 years RG Francis service.

Structural strength

All our managers have specific functions, appropriate technical qualifications and report directly to the Managing Director.

In Partnership

At RG Francis, 85 per cent of heating and plumbing service contracts are renewed on negotiated, best value or partnering basis.

Stable workforce

Exceptional values and high rewards have attracted and retained a loyal workforce. Our structured apprenticeship scheme covers 10 per cent of employees.

In house call centre

Members of our in-house call centre team have been trained to maintain the RG Francis culture of highest quality customer service.

Personally Accountable

Regular performance reviews are checked on random basis to ensure productivity is sustained.